Refund policy

We want every Jollifable order to be a positive experience. If you are not satisfied with an eligible purchase, you may request a return and refund subject to the conditions below.

Please review this Policy before sending any item back to us.

1. RETURN ELIGIBILITY

Jollifable generally accepts eligible returns requested within 14 days of the delivery date.

To qualify for a return, the item must generally be:

· Unused and in its original condition

· Free from stains, odors, damage, or other signs of use

· Returned with its original tags, labels, and packaging where applicable

· Purchased directly through the Jollifable website

Items that do not meet these conditions may be refused or may receive a reduced refund where permitted by applicable law.

2. ITEMS THAT CANNOT BE RETURNED

Certain products may not be eligible for return because of their nature, condition, or applicable hygiene requirements.

Unless otherwise stated on the product page, examples may include:

· Items marked Final Sale

· Products that have been used, damaged, altered, or washed

· Items returned without required tags or packaging where those materials are necessary for resale

· Personalized or specially made items

· Items that cannot reasonably be resold for hygiene or safety reasons

Any applicable non-returnable or final-sale condition will be disclosed before or at the time of purchase.

Nothing in this section limits any return or refund right that cannot legally be excluded.

3. STARTING A RETURN

Please contact Jollifable customer service before returning an item.

Your return request should include your order number and the product or products you would like to return. We may request additional information or photographs when necessary to determine whether the item qualifies for a return.

If your request is approved, we will provide the applicable return instructions.

Please return to this address:

Address: Unit 1801, Building B, Shimao Century Business Plaza, No. 11 Minjiang East Road, Changshu City, Jiangsu Province, 215500, China

Phone Number: +86 15151693466

4. RETURN CONDITION

Returned merchandise may be inspected after it is received.

Jollifable reserves the right to reject a return if the item has been used, altered, damaged, soiled, or otherwise does not meet the requirements of this Policy.

For products that contain natural materials or handcrafted elements, normal variations in texture, color, pattern, or finish are not necessarily considered defects.

5. RETURN SHIPPING COSTS

Unless the item is defective, damaged upon arrival, or incorrectly supplied by Jollifable, the customer is generally responsible for the cost of returning the merchandise.

If the return results from an error on our part, please contact us before sending the item back so that we can review the issue and provide appropriate instructions.

Original shipping charges, where applicable, are generally not refundable unless otherwise required by applicable law or the return is caused by an error attributable to Jollifable.

6. REFUND PROCESS

After we receive and inspect the returned merchandise, Jollifable will determine whether the return meets the requirements of this Policy.

If the return is approved, the applicable refund will be issued to the original payment method.

Refunds are normally processed after the returned item has been received and reviewed. The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Jollifable cannot control processing times imposed by third-party financial institutions.

7. DISCOUNTS AND PROMOTIONAL PURCHASES

If an order was placed using a discount code, promotional offer, or other special pricing, the refund amount may be affected by the terms of that promotion.

If returning an item causes an order to no longer qualify for a minimum-purchase discount or promotional offer, Jollifable may recalculate the applicable discount when determining the refund, where permitted by the promotion and applicable law.

Promotional items or products specifically identified as non-returnable are subject to the conditions disclosed at the time of purchase.

8. DAMAGED OR DEFECTIVE ITEMS

If an item arrives damaged or appears to have a manufacturing defect, please contact Jollifable as soon as reasonably possible after delivery.

Please provide your order number and a description of the issue. We may also request photographs or other information to help us evaluate the condition of the product.

After reviewing the issue, Jollifable may provide a replacement, refund, repair, or another appropriate resolution depending on the circumstances and applicable law.

9. INCORRECT ITEMS

If you receive an item that is different from the product you ordered, please contact us before returning it.

We will review the order and, where the error is confirmed to be attributable to Jollifable, provide appropriate instructions for resolving the issue.

10. EXCHANGES

Jollifable does not currently guarantee direct exchanges for every product, size, color, or variation.

If you would like a different item, you may be required to return the original eligible item under this Policy and place a separate order for the replacement item.

11. RETURNED PACKAGES

If a returned package is lost or cannot be confirmed as delivered to the return address provided by Jollifable, processing of the refund may be delayed until the merchandise is received or sufficient evidence of the return is provided.

Customers should retain the return shipping receipt and tracking information until the return has been completed.