Shipping policy

Thank you for shopping with Jollifable. This Shipping Policy explains where we currently deliver, how shipping charges are calculated, and what you can expect after placing an order.

1. DELIVERY AREA

Jollifable currently ships to all 50 U.S. states and Washington, D.C.

At this time, we do not offer shipping to U.S. territories or destinations outside the United States.

Please make sure that your shipping address is complete and accurate before submitting your order. We may not be able to make changes to the delivery address once an order has entered processing or been shipped.

2. SHIPPING OPTIONS AND COST

Jollifable currently offers Standard Shipping for eligible orders within the United States.

For orders with a merchandise value of less than $99, a $6.99 Standard Shipping fee will apply.

Orders with a merchandise value of $99 or more qualify for free Standard Shipping.

The shipping threshold is based on the applicable merchandise value of the order and does not include shipping charges or other separately stated fees.

3. DELIVERY TIME

Standard Shipping generally takes 5–12 business days after the order has been shipped.

The delivery timeframe is an estimate and is not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, transportation conditions, and other circumstances outside our reasonable control.

Please note that the estimated transit time begins after your order has been processed and handed to the carrier.

4. ORDER PROCESSING

Orders generally require 1–3 business days for processing before shipment.

Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.

During periods of unusually high order volume, promotional events, or other unexpected circumstances, processing may take longer than the standard timeframe.

Once an order has been processed and shipped, you will receive shipping confirmation and available tracking information.

5. TRACKING INFORMATION

When tracking information is available, Jollifable will provide it through the contact information associated with your order.

Tracking information may not become active immediately after shipment. Carrier systems may require additional time to register the package and display movement.

Once a package has been transferred to the carrier, delivery updates and estimated arrival dates are primarily controlled by the carrier.

6. SHIPPING ADDRESS

You are responsible for providing an accurate and complete delivery address at checkout.

Jollifable is not responsible for delays, failed deliveries, returned packages, or additional costs resulting from an incorrect, incomplete, or outdated address supplied by the customer.

If you need to change your address after placing an order, contact us as soon as possible. We will make reasonable efforts to assist, but an address change cannot be guaranteed once processing has begun.

7. DELIVERY ISSUES

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check your delivery location and nearby areas.

You may also wish to check with household members, neighbors, building management, or others who may have accepted the package on your behalf.

If the package remains missing, we recommend contacting the carrier using the tracking information provided.

You may also contact Jollifable customer service so that we can reasonably assist with the matter.

8. DELAYS AND UNEXPECTED EVENTS

Jollifable works with shipping carriers to deliver orders within the estimated timeframe, but certain circumstances may cause delays.

These may include severe weather, natural disasters, transportation disruptions, carrier service interruptions, holidays, unusually high shipping volumes, technical failures, government actions, labor disruptions, or other events beyond our reasonable control.

A delay does not necessarily mean that a package has been lost.

9. SPLIT SHIPMENTS

Depending on product availability and fulfillment arrangements, items from a single order may occasionally be shipped separately.

If this happens, you may receive multiple packages and separate tracking information.

You will not be charged an additional Standard Shipping fee solely because your order is divided into multiple shipments.

10. UNDELIVERABLE OR RETURNED PACKAGES

A package may be returned to Jollifable by the carrier if the address is incomplete or incorrect, the package cannot be delivered, or other delivery issues prevent successful completion.

If a package is returned to us, please contact customer service for assistance.

Depending on the circumstances, additional shipping costs may apply if the package needs to be sent again.